I found the staff to be friendly and helpful, right-on time with the appointment. The service men were very professional and efficient. I cannot rate them highly enough and have no hesitation in recommending Australian Hot Water to anyone who wants prompt great service.
Had a rheem hot water system fault. Our hot water wasn't working.Called rheem and was referred to Kevin from Australian Hot Water - Leumeah.Before I even started to explain, Kevin had all my details and issues on the file. Booked on the same day to have someone have a look. 1 hour or so later, Paul came in and had a look and sorted it within the same hour. Payment was through a mobile eftpos facility as well. Top notch service and highly recommend!
Very professional and friendly company to deal installation was done same day within 4hours of purchasealso very important the price was very goodwould highly recommend this company
Old hot water system blew top off over night , called Australian Hot Water South 7.30am they quoted new hot water system as price guide over the phone , I excepted quoted , Australian hot water on site 9.30am and new hot water system fully installed working 11.30am , Price , service fantastic!Great to speak and do business with a professional team that knows their business !
Very happy with the service received from the Australian Hot Water - South Sydney team at Caringbah NSW. A big thank you to the team for organising the service call and to Mathew for coming out on time and doing a great job installing a new Rheem Gas Outdoor Water Heater. I highly recommend this team.
Time efficient and solution oriented, my issue with short and unstable water supply was resolved quickly and cost effectively, with a small flow diverter (is that what its called??). Thank you Australian Hot Water Inner West. Great work.
Gary the work schedule co ordinator was brilliant, Isaac the installer/ technition was brilliant, installation perfect and invoice matched quote.All done within less than 24hrs after failure of HWS reported.Communication was EXCELLENT, was apprised if job status ever step of the way.Staff were respectful, efficient and effective.
I had a split system SANDEN 300L heatpump installed last week. Couldn't be happier with it and Australian Hot Water (Canberra) and the entire installation process.Some months back I got 6 or so quotes from a variety of hotwater companies in Canberra. I was exploring all options to replace my (almost 30 year old) existing gas hotwater tank (which was leaking). Among the best and most professional quotes was from Graham from Australian Hot Water. He wasn't pushy at all and on my request he gave me quotes for multiple hot water options i.e. gas, electric, heatpump (both all in one and split system). I'd never heard of heatpumps at the time and subsequently did my own research. After weighing up the various hotwater options, and different suppliers, I ended up deciding on the SANDEN split system heatpump from Australian Hot Water (Canberra), based on Grahams very professional quote in person (in particular all the time he spent explaining all options to me). Their price was also the best (or else similar) to my other SANDEN spilt system quotes. Furthermore however, turns out Australian Hot Water are one of only four (i think) companies in Canberra where you get a $1250 rebate off the purchase price (if you're with ActewAGL for electricity) so this further brought the cost down significantly.When my existing hot water system ended up failing and stopped working altogether (which was very stressful at the time), Kylie (admin lady on the phone) was able to organise a temporary hot water tank at short notice (for the next day thankfully), which gave us hot water again. She also organised and fast tracked an install of a brand new split system SANDEN heatpump just a few days later (for which I was very appreciative).Kylie also handled all the re-quoting (as the rebates had increased, so price had come down significantly) and organised all the interest free finance available to us here in the ACT (so no upfront out of pocket expense at all). It all couldn't have been simpler.The actual installation itself was just as professional. Plumbers turned up at midday, removed my old tank (and the temporary tank) and were happy to explain what they were doing and answer all my questions. The installation was very neat and tidy. Friends/family all commented on how neat and professional the new system looks. As the plumbers were finishing the electricians arrived and were just as professional. They ran a separate circuit to my fuse box and were in and out with no fuss. Total installation (and removal of old system) took just under 4 hours.I couldn't be happier with the entire process
Our electric hot water system broke down, feeling lost with a lot of information about sustainable options. So we reached out to a few companies that seemed to have good reviews.We were warmly welcomed by Sammy who works in the office, she patiently explains to us of the services they offer and how they can help us with the government rebates. She promptly organise a free onsite quotation for us.When Theo came to our house in a timely manner, he explains to us the pros and cons of the electric water tank and the heat pump and gives us no pressure to install either option. Theo has been in the industry for decades, he gave us valuable information as well as some tips to identify scammers for these government rebates. He is knowledge and easygoing.On the day of installation, Michael, Martin and Theo came earlier than the appointment time. I was surprised as there were the only one of the many tradies that I meet lately that's actually on time. The installation was done within 1.5 hour. The whole time, these gentlemen had been very very professional, communicating prior and well so I have predictability. They all had been in the industry and the company for a long time! They are very skilful and careful! They cleaned up after themselves too!I will be recommending them to my friends and family, I am sure that I will be a returning customer for any of my hot water needs.Thank you, Sammy, Theo, Michael and Martin!
Outstanding service, professional, turned up on time, very honest and provided the best possible experience. With customer service in decline this team showed how its done.
I can’t recommend Australian Hot water West highly enough. I made the mistake of falling for one of the cheap as chips Hot water “offers” going around at the moment (Emerald brand) and when it all went pear shaped after just two years (the emerald system stopped working and parts were unobtainable) Australian hot water West not only gave me a good deal on a replacement, they supplied me with a temporary plug in hot water system until they could source and install a new system. A reputable brand (a Rheem ambipower 280). Done and dusted in 24 hours…couldn’t be happier
5 Start rating for Eddie from Australia Hot Water Inner West. Ive been using this company for a few years now. We had an issue on Sunday and Eddie was available to talk us through the issues and came at 7.30am the next day and fixed the problem. Great guy & great team.5 Stars!Stephen Scutts
Our unit was installed the same day as our phone call to purchase great price polite and helpful tradesman did the install would highly recommend Kevin and his team
Thank you so much Steve for your speedy response and customer service. It was a Saturday last month and I had phoned up when our electric hot water system stopped working. Steve organised for someone to come out and take a look same day and within hours he had booked servicing with the manufacturer. The hot water system was fixed the following Monday. Minimal inconvenience in the middle of winter!
I've had the guys out a couple of times now, most recently to install a new hot water system. Easy to book in; on time; a really great job; they know their stuff. Go with these guys, and you won't be disappointed.
Hi always call Australia hot water, fast efficient, polite but call out fee a bit high but fixed the thermo, ants nesting. Others might have said sorry need a new heater but I've always had honest dealings with Australian Hot 💧.
My indoor hot water system stopped working, I call Australia hot water and spoke to Billy, he was very helpful and sent out the team to install a instant hot water system and also replaced my taps in the laundry. I’m very very happy with the work that was done.The price and workmanship was excellent. I absolutely recommend Billy and his team.I will be using them again.👍
Excellent customer service. They were able to come out the next day to install a new hot water system for me. Only took just over an hour to install and looks great!
Recently had my electric hot water replaced by Australian Hot Water and I can't be much happier. Samantha at the office provided me the quote on the same day that I reached out to them. The appointment for the next day service was confirmed promptly once the quote was confirmed. The technician Troy and his work mate arrived on time, and finished the terrific job. Professional and highly recommended.
I am pleased with the service provided by Australian Hot Water Macarthur. From start to finish, they were professional, efficient, and incredibly knowledgeable. The technician who came to our home was courteous and took the time to explain everything thoroughly. Our hot water system is now working perfectly, thanks to their expertise and prompt service. I would highly recommend Australian Hot Water Services to anyone in need of reliable and top-notch hot water solutions."
Prompt service from the request for quote to the installation.My only gripes are the relatively small mess ( pieces of plumber's tape , timber drilling dust) left outside by the installers, the packing tape left sticking on the HWS and not sealing the hot water pipe penetration through the weatherboard. Other than those minor matters everything was done professionally, courteously and in a timely manner.
I had an old hot water service replaced by Australian Hot Water North. The installation went professionally with Angus. He was very responsive to my questions. I’d like to give this company 5 stars.
Matt and Kye came today at the said time frame to replace Rheem hot water system. They were very professional and efficient. Left no rubbish behind and took the old tank away. Very happy with their work.
We received great advice and great service. Kevin at the shop was very helpful and Paul and his offsider did a marvelous job installing our new water heater.
I highly recommend Kevin. He is extremely knowledgeable, patient and friendly as well as having years of experience. He was happy to field multiple calls and answer our many questions before he changed and installed a new hot water system for us. Furthermore, he did it in a timely and efficient manner that showed both his professionalism and expertise. He's definitely someone you can trust to get the job done right the first time!
excellent fast service needed hot water system replaced one call and they arrived with in the hour could not recommend these guys enough fair price amazing service don't waste your time going any where else would of given 100 stars but only goes to 5 well done Australian hot water
Australian Hot Water.com.au - I heard advertising on Radio 2GB. Our office hot water tank needed replacing. Their plumbers did a great job to install a new tank into a tight space cupboard. Reliable professionals & fairly priced.
Best experience dealing with Angus & Samantha from start to the end. Would recommend anyone in need of a hot water system. Clean and professional job done.
We got a new instantaneous gas hot water system in an emergency situation - where we'd had no hot water for days in winter. We were very very happy with the service and end result. Completed neatly and timely. Thanks guys!
Very happy with professional service received from the Australian Hot Water representative who was on time and very informative with information relating to the new hot water heater.No hesitation in recommending them to my friends.
Don’t bother with plumbing companies and don’t get deterred by what they say about Australian hot water(ahw) and their policy of clearly stating the price online. I was quoted 2k and 1k more for a cheaper hot water system but glad I waited for an AHW technician. His quote was exactly what was online and he just said after inspecting that may cost an extra 15 for a part, which wasn't needed in the end. Complete rip-off by plumbing companies even the ones with prior experience of servicing. The plumbing companies are aware of the clear price quoted by AHW and they try the scare tactic that oh jee they will quote you extras. I have no issues with plumbing companies just highlighting so others can get better or the same service for a fair price.
Billy was very friendly and helpful. He explained the pros and cons of heat pump vs electric hot water systems in conjunction with our new solar panels.Service was amazing and the price was great. Our old hot water system was removed, taken away and replaced with a new one within a few hours. Matt also installed a timer switch on the switchboard, allowing the new electric hot water system to come on during the day instead of at night, maximising the use of the solar panels.Matt and Kye left our property as they found it.Without a doubt, I would recommend the team at Australian Hot Water West for you next hot water issue.
I had a new hot water system installed with Australian hot water, moorebank branch, by Daniel.Best experience, prompt service, very competitive pricing compared to other companies.Was extremely happy with the service from bookings, with Wayne to installation, with Daniel.Daniel was so thorough, friendly, explained everything that needed doing in detail.Highly recommend Australian hot water Moorebank.
I had an old hot water service replaced by Australian Hot Water Northern Beaches. The installation went perfectly with Troy not only being really proficient in his work but also a very likeable bloke. The communication between their office and myself was first class and they were very responsive to my questions.
Awesome service! Came out within 40mins from my initial call for help and quoted for a new water heater. Went to pick up a new replacement heater, returned to remove the old heater and replace it with the new one and all completed in a few hours! Also took the old rusty heater away! Paul was an absolute gentleman, professional, courteous and worked efficiently!Could not ask for better service! Have used Australian Hot Water Leumeah previously and will continue to use this company.
Needed to replace our hot water sytem urgently, spoke with Wayne. Was absolutely satisfied with the service, pricing and prompt attendance as promised. Great job guys!! restored my trust in tradies with your service ... Thank you !!!Can't recommend enough !!!
Needed to replace my hot water system unexpectedly and called the West diving of Australian Hot Water. Spoke to Billy who was straight up easy to deal with, gave me a great price and a time that the works would be carried out on the same day - bonus! Matt came came out, top bloke, professional and again a good guy to deal with. I don’t normally do on-line reviews and keyboard warrior stuff but this company and in particular Billy and Matt deserve a shout out. Happy with everything and good to have my hot water back on the space of a few hours, awesome!
Highly recommended! I had such a delightful experience with Australian Hot Water Southwest Sydney, Moorebank. Wayne, Dan and Isaac are absolute gentlemen. They managed to find a small window in between the rainy weather and made their way out to me.They were professional, thorough, extremely knowledgeable and got the job done in a timely manner. I'll definitely be referring to family and friends. Thanks for the hot shower tonight (and every other night from here on in)!
Went to the store to get a price for a hot water tank. Talked to Kevin who was professional and knew his stuff. We agreed on a price and tank option best suited to my needs. Was told install would be next arvo and thedelivery guy came on time as arranged.Installer was very professional and quick, who knew what he was doingHighly recommend Australian Hot Water - Macarthur.
The Team at Australian Hot Water Macarthur provide efficient, fast, and professional service, Highly recommend, Prompt From initial booking to call out the process was seamless. Kevin and Paul are to be commended on excellent Customer Service.No mess no Fuss. Just good reliable service.............Shane HMount Annan
Great service. Rang night before turned up at 830 next day. Done within a hour and a half. Cleaned up and took old heater away. Highly recommend this company and service.
Super fast and friendly service realised late at night we had no hot water Called early Saturday morning and Kevin was here within thirty minutes and had it fixed in no time. What more could you ask for
Kevin was very honest, punctual and friendly. 100% would recommend Aust. Hot water! Supply and install and over the phone quote all happened within the hour, amazing service!
When Matthew visited he was prompt and polite, he quickly diagnosed the issue and identified a solution, he communicated timings and costs confidently (which gave me great comfort), and delivered a great product in the end. Thanks Matthew - will be back if we ever need anything!
Kevin came out within the hour and a brand new hot water heater was installed soon after. Fantastic service and a really nice bloke. Super happy and definitely recommended.
Thanks Aussie Hot Water, prompt service for a faulty electrical circuit on our HW heater. Fixed same day at a great price. Shout out to Rob & David for their service.
Highly recommend Honest and reliable. Woke to no hotwater. Paul came did his checks to find nothing wrong with the system and didn't charge $$. He said likely didn't heat due to signal fail . I rang endeavor they said possible signal fail overnight and they sent out boost during the day. Spot on Thanks.
They replaced the system same day I called and with a better price than others had quoted. On 11/1/24 Tyson replaced my Hot water system. From starting to end, Tyson was very friendly and professional. He finished the job in a neat and clean manner and left the place clean. I waited for some time to leave the review as wanted to make sure no water was leaking or no other issues with the product or quality. Completely happy and would use them again. Thanks Tyson.
Last month AHW replaced my existing hot water system that was leaking with the leakage getting worse over a course of 2 weeks. Appreciated the quality work, explanations and polite manner of Isaac (name as per receipt).
Great customer service. Reasonable price. Young bloke Matt saw that just replacing the system wasn't going to be tidy so he went the extra mile to level ground, bluemetal and large paver. Looks great and works nicely.
Troy and Martin did a great job of installing our new hot water system. They were extremely efficient and professional and answered all of my questions. I would have no hesitation in recommending Australian Hot Water Northern BeachesMick, Queenscliff
Australian Hot Water – East, were the best!!! I had a challenging job for the boys, and that was to remove my old 300lt solar hot water system from the roof, which was 3 levels up!!!! and then some how find the best way to get the gas from ground level up to the top level to install a new gas instantaneous hot water system into my laundry. I was dreading the day when Grant, Marcos and Jake came to do the job, as I knew the old system was going to have to be taken down and out through the apartment. The whole day it took to complete, went far smoother than expected. Grant was not phased by the job at all, I like a challenge he said. He came up with a good plan when he quoted for the job and on the day of removal and installation, any changes to that plan (and there were some) he spoke with me and explained why the changes were necessary prior to going ahead. I’d hire all these guys again, in a flash, they know what they are doing and are pragmatic when they need to be.Thanks for such a great job fellas!Andrew (From Darlington)
Belinda, Josh and the team were excellent. Super responsive. Left a message with the after hours service at 9pm, got a call back the following morning at 7.30am and had a new hot water service installed by 10.30am. Great price, a third the price of another quote. Highly recommend 👍👍
The best experience and maintenance I have received with ample communication and great maintenance. The technician was fantastic and very patient and thorough. He even offered to assist with lifting some heavy stuff I had in the garage, after the unit was replaced. Thank you Matthew, you are appreciated.
Fantastic same day service. I was ALMOST ripped off by a dodgy plumber, but thankfully Australian Hot Water saved the day for a sixth of the price the plumber tried to charge
Had a great experience with Australian Hot water. They were at our place within an hour of calling due to a leaking 10 year old heater. They were able to replace it (with a larger & better) Hot water heater on the same day with no fuss at all. Definitely recommend
Excellent experience from quoting through installation and follow-up service for a minor query. Very happy to recommend this business for hot water replacement.
30/12/2023 afternoon my hot water tank burst. I was panic because is new year long weekend. I called view plumber but no luck. I remember Australian hot water at Blacktown. Thanks God they answer and came 2 hours after I made a called.His name is Billy. Very nice bloke. He gave me 2 quotes. And I said done ! He installed temporary hot water so we can used for shower and etc. He came today 2/1/2024 to installed new one for me.Im so please with his job. Very professional clean and just made me very happy. Thank you so much Bill, you are truly champion without you we will not shower for 3 days. You the best Bill 🙏
Amazing service, super quick response, excellent service and outstanding all round. John came very fast and fixed my old hot water system. He is fully equipped, careful, diligent, extremely experienced, precise and a lovely bloke with it. I fully recommend Australian Hot Water. I have never ever ever had such excellent service in Australia. The price and service was superb. Deborah.
Zero complaints, the guys did a great job installing my heat pump system - a massive upgrade to our previous gas system. No more gas bills for me! Will be engaging the team again for future work.
The plumber Josh was incredibly professional and did an amazing job . He was approachable and explained what he was going to do . He did a good job and beyond . I would recommend his professional services to anyone who needs a service from this company 🙏🏼excellent work 😊
The team at Australian Hot Water were a pleasure to deal with. Our hot water system replacement was booked in easily, and the team completed the replacement and did such a great job. Our friendly technician talked us through our new system and answered any questions we had. Thank you for making our system replacement a breeze. I will definitely recommend them to others.
The company quickly arranged my job after i called in late morning to replace my hotwater system at reasonable price. Troy came within 1 hour and did great job. Thanks. High recommended!
I’m very happy with the service delivered by Australian Hot Water when my hot water system failed spectacularly and had to be replaced in a hurry. Angus was prompt, presented as a true professional, he worked efficiently and explained things to me, and left the site clean and tidy. And he is a thoroughly nice bloke as well. Can highly recommend.
From initial contact at a sustainable living show to the final installation of our heat pump hot water system, Australian Hot Water, Canberra office has been five star. Kylie handled all the paperwork and installation details including rebates and the loan paperwork while Tyler and Ben were courteous and highly efficient in installing the system. The Duo Flo pair also gave clear advice on its operation and left the site in a very clean and tidy state. Highly recommend this company.
It is Saturday night and the water heater is so hot it has warped the cupboard it is in and I am expecting it to explode at any minute so I call Australian Hot Water (not really expecting anyone to answer). Belinda is incredible!! She not only picked up the call but calmed me down and talked me through what to do before contacting the real estate so I returned from work on Monday to a new tank. I cannot thank her enough!!! Australian Hot Water was absolutely brilliant.
The team at Australian Hot Water were very responsive in sourcing a replacement water heater when our ancient system failed. As soon as the new heater was available, they arrived and installed the system with a minimum of fuss. The installation team were friendly and efficient, and got the job completed in quick time.
Very happy and impressed and would definitely recommend. All staff were extremely helpful and turn around time from inquiry and order to installation was so quick - less than a day! Was also happy with transparent pricing and easy to check it on their website. They have maintained their 5 stars reputation. Thank you Australian hot water for saving us when our hot water system lost its battle with age.
The Plumber was knowledgeable, and capable. He did a good job replacing the hot water system to gas in a very old strata unit. The lady who booked the appointment in was very helpful and polite.
Thank you very much Belinda for providing good customer service.And thanks to Ryan for replacing my new water heater today at Wiley Park. He was very professional and had patiently answered my questions. Since my father's properties's hot water systems were replaced by Australian Hot Water, they are the one and only choice for our family.
Great service! Great price! Installed On time as promised and cleaned up everything after the job was completed.Highly recommend Australian Hot Water - Inner west. .
There is weird sound from my solar control unit. Asked several traders to have a look, most just want big money to replace the whole tank. This one is honest and just replaced solar control unit. Saved me a lot.
Josh & Brandon from Australian Hot Water arrived on time 7.30 am, & proceeded to remove the old & instal the new 135 litre Rheem hot water heater. They were careful bringing up the new & removing the old (1st floor installation) & were pleasant to discuss the workings of the new Rheem & ongoing service needs. All in all, a prompt (next day) service, from ordering to delivery & installation. (start to finish job time 1.5 hrs)Thanks for the prompt resumption of hot showersGreg (Kingsgrove)
Had Australian hot water west install 2 X instantaneous hot water system at my property and there service was flawless they turned up on time done the job quick and neat very professional install they even organised a gas regulator upgradeMatt and Kye are a asset to the Australian hot water west branch
Billy and his team from Seven Hills gave us very professional service. They were helpful and did what they said they would and even went out of their way to assist us to complete the job on time. Would recommend them to anyone anytime. Thank you to all involved Geoff and Monika
Georgie and Samantha in the office were very friendly and helpful and followed up immediately when I rang. They sent Troy around within a couple of hours to check the measurements for the heater and the following day he and Angus installed a new one and removed the old one. They were all done within 90 mins. I also liked that there were no hidden charges. Great service - thanks everyone.
AHW recently installed my new heat pump hot water heater. I wanted an efficient electric hot water system to replace my gas hot water system. I needed one that was lightweight and could be installed on my cantilever balcony, and was quiet too as it was next to my bedroom. So they installed a Sanden heat pump system that does the job. Great quality, professional and responsive.
We were recommended Australian Hot Water by a plumber mate and they were quick, great value, friendly and professional. My wife and I can't recommend them high enough.
The team at Australian hot water really delivers on service and quality. Great to deal with a company that helps out with great advice and service. Great company and easy to deal with.
Hi All,I would like to share my experience with Australian Hot Water. I recently signed deal with them for my hot water update. The deal signed on Thursday, and they turned up the next Monday with everything ready. After the installation, we found the meter needs to be switched from Off-peak 1 to 2 . That is saying we are not going to get hot water until the next morning because the hot water unit currently running at night. The guys didn't leave us in this award situation, they called the boss and installed a temporary GPO for us, without any charges! I would like to call out the great service, and I will definitely recommend them to anyone who need to install the hot water system!
Job wasn't straightforward but the quote from Australian Hot Water was significantly less than other reputable suppliers. I was very happy with the the job carried out by Troy.
Thanks Wayne and Daniel for a professional, efficient and clean job. Everything is very satisfactory.Reasonable prices but great value. Australian Hot Water - highly recommended.
Excellent service all round. Installers Phil and Marcos were super professional and friendly onsite today. Their colleagues Kerry, David and Steve had been extremely helpful on the phone earlier in the week. Top work, chaps. Thanks.
Rang AHW and spoke to Steve on the 29th May, organised Grant to come the next day to check it out, got our quote the following morning, we had our tank delivered on Sat, rang Steve on Mon, Grant showed up today, few hours later, Hot Water is ON! Few things worth mentioned here: they dont bull you (i did call a few just to check on pricing etc) - straight forward honest quote, they even helped us with the rebate paperworks! Which is amazing! Less hassle! 5 stars recommendation!!!!!! 👍🏻
Efficient and great service. Replaced our instantaneous hot water system in our commercial complex quickly with little fuss. Receipt and warranty paperwork was sent through the next day. From one service company to another, it was a very smooth experience.
It should be 6 Stars. Fast response, efficient, tidy, professional, top quality work and for a fair price. Would not hesitate to use again or recommend to family and friends. A big thanks to Kevin who drove down to Bargo to get us sorted.
Australian Hot Water Caringbah, Matthew came straight away to quote new Aquamax 315 litres. Excellent price.Matthew was very professional and friendly, he arrived on time and completed the job beyond our expectations.
What a pleasure dealing with Australian Hot Water. Turned up today on time, explained the process of replacing the hot water service and was both professional and efficient. I will have no hesitation in recommending this Australian Company to those who require similar product. Really appreciate the prompt service.
Phillip. S was very professional. He took the time to answer our questions and performed the job required efficiently. Highly recommend, will hire again if needed in the future. Cheers
Marcos and Noah did an excellent job today replacing our old hot water heater. As this was an extremely complicated job due to the configuration and access to the system they deserve the highest praise for their professionalism, attention to detail and good humour!
Steve was very helpful and the leaking hot water system was replaced within hours of the call being placed. And it was a Saturday! Marcos who installed the new tank was very professional and did a great job connecting the new Rheem water heater into the very high and awkward location. Thanks for the great work.
My 12-year old continuous water heater gave signs of old age thus needed replacement. Billy (from Australian Hot Water - West) immediately called me back to understand my issue and gave me options for replacement.Billy has given me reasonable quotes - which is inclusive of alterations to the existing pipework (for which I found other suppliers to be charging additional cost on top of the supplied-installed quotes).After accepting the quote in the morning, Matt is already at our doorstep in less than 3 hours - and fixed/replaced our outdoor water heating unit and indoor controller. I found Matt to very professional, friendly and considerate. I observe his respect not only for his customer - but also on his customer's home. He works very neatly - that you won't see any traces of materials left on work area. Seldom do I see tradies who cleans up and would remove working shoes when they get inside the customer's homes. Matt removed his ones, although it would have been fine with me.The family really appreciated the work delivered by AHW-West - and the excellent customer service we received. Will definitely keep them in our contacts list for hot water/plumbing issues.
I highly recommend Marcos for his exceptional professionalism and customer service. He has visited my apartment twice and replaced two hot water systems with great expertise. In addition to his plumbing skills, he also fixed my faulty tap and even took the time to entertain my frenchie. Marcos is a true professional and a pleasure to work with.
Very good quick service. Had a problem with hot water arising from storm damage. Marcos was efficient, tidy and very good. Office staff were also great to deal with. Highly recommend Australian Hot Water
Phillip was excellent to deal with. He was prompt with responses and did such a professional job! Would definitely recommend him for any hot water service!
I have a solar hot water unit and have had no hot water for 3 days. I spoke to a number of friends that are plumbers including my Nephew, every one of them said to call Aust Hot Water, as the will be faster and cheaper than them.I made the call Thursday afternoon and John turned up first thing Friday morning, he had one look at my switchboard and found the problem. He could of bluffed me into paying for a new HWU as I had already told him we would need to replace it. Its a rare thing in this day and age (at least for me) to find someone so honest and reliable. I would recommend them to anyone that needed work done.
Top class work. Two boys from Caringbah branch installed my hot water system. Everything is nice and neat. They are also very educational giving me very practical advices. Highly recommended.
Recently installed a new hot water system through AHS East Sydney. Had a very positive experience. Steve in the showroom was very pleasant to deal with and explained things clearly to me. Marcus and Noah installed the system and after 2 months, nil issues to date. They also returned today free of charge to change a pipe which I had chosen on the day, but later changed my mind for aesthetic reasons. Was very happy that they came back for me when technically they had already finished the job. Would recommend to other owners.
Matt and Kai turned up early and as I knew already my water heater would need to be replaced. Then had a long discussion re a like for like replacement or swapping to a instant hot water system. Instant came out slightly cheaper and it's what I wanted since I had one at my old property. They just got on with it and done a great job. Removed the old tank system cleaned up after themselves and done a 5* star job that came in under what I was expecting to pay.
Marcus and Noah from Australian Hot Water arrived on time, worked quickly and cleanly, and explained all the steps they were taking. They were respectful, polite and friendly (with a bit of banter thrown in), and did a really great job.
Highly recommend for all your hot water problems. My hot water tank packed it in the day before New Year’s Eve. I rang them at 10pm and they said they could replace it the next day. Trying to find someone at this time of year can be difficult. Matt from Australian Hot Water couldn’t have been more helpful/knowledgeable . Now we have a new tank and hot water again. Thanks Australian Hot Water and Happy New Year.👍🏼
Australian Hot Water - Sydney South.Excellent and very professional service in replacing our hot water service, great job for a very good price. Very highly recommended.
Australian Hot Water -East (Marcus, Grant and team) installed a 26 liter Riannai heater for us, they also removed the old heater tank that we originally had in our laundry room. They did an amazing job installing the new unit, they relocated the new heater outside the house so new connections and pipes were required. I can say that all the new pipes and connections are very well done and nicely place around the existing Gas and hot water pipes. I recommend these guys for your hot water services, they are professionals and their quotes for the services provided to us were reasonable.
This is an excellent and very easy to work with company! Marcus and Noah did an amazing job in removing a very stubborn old water heater and installing a new one. They were both very personable and professional and came in just before Christmas too! Thanks guys.
A fantastic company. Great customer support from the beginning to the end of the process. Marcos was great and went the extra mile at every stage. I would highly recommend Australian Hot Water East to everyone. Thanks
Marcus & Noah sorted out my Mum’s hot water system quickly and thoroughly, explaining everything in a clear and respectful manner. Very happy with their work - highly recommended 👍🏽
Marcus and Noah were fantastic. Very fast service and we're very knowledgeable and extremely helpful. Job was completed in a speedy time. Would definitely recommend to others
Matt, Brent, Luis and Michael and the whole team at Australian Hot water are fantastic, they replaced a very difficult outdated tank in a timely and professional manner. Their service is phenomenal, and they are the most competitive company in the market.
I really appreciate Australian Hot Water - Southwest. I obtained packaged quotes from 8 different businesses online for removing an old 50L water heater and installing a new one. I found AHW Southwest offered the best quote in the market. Their customer service officers and technicians are all very professional and efficient. Two technicians came to my home at 9:00am this morning and completed the job within 1 hour. I am very happy with their excellent service!!! Big thanks to AHW's amazing team. :)
Just had the Sanden 315L Heat Pump installed, the team were very helpful in making the decision firstly and then working out where it would be installed. Then for the install Brent / Matt / Luis / Michael made sure the install was tidy and minimal. The extra effort and consideration was much appreciated. Very happy to recommend the team.
Just had matt repair our gas meter and change a ball valve, probably the most efficient company I have ever dealt with, rang up yesterday and they came out and got the job done right away 👍 very competitive pricing. I wouldn’t use anyone else, customer service at its best
Our heat pump hot water system was installed yesterday in a very professional and efficient manner.service provided was first class and we would not hesitate to recommend this company to anyone.
Marcos is truly amazing. He is very professional, responsible and considerate---always taking customer's interest at heart. He is polite and has a good sense of humor as well. He did the amazing job replacing the gas heater today, and I truly enjoyed the whole process interacting with him. Thank you, Marcos, for everything.Kathy is also very helpful and professional taking the phone call and arranging the job.A great team! Cannot recommend more.Jack
A big thank you to Billy and the technicians at Australian Hot Water - West. They did an excellent job in swift response to web query, free inspection and quotation, and on-time quality relocation and replacement of my electrical hot water tank. The piping and electrician work was neat. They were also very helpful in removing the cupboard underneath the old tank and offering a hand to move it to my garage! We are very satisfied with and grateful for their friendly and swift customer service and the outstanding technical work!
Love the web interface. This company actually responded to my request. Easy to book. The team was on time, did a great job and explained in simple terms everything they did. Job site was clean.Brent and Matt thank you!
Although Brent was late (through no fault of his), I was extremely happy with his work. He replaced my hot water tank and changed a tap very efficiently and, surprisingly, quicker than I had expected - my previous experience took several hours to do what Brent did. Not only was Brent a great person to engage with, but he also answered all my queries patiently and there was barely any mess when he left. Thank you, Brent!!!
Georgie was so nice and a pleasure to deal with, she explained the whole process in detail. The plumbers arrived rite on time and the whole process was taken care of Very quickly. I obtained a bunch of quotes for my hot water tank to be replaced and Aus hot water came in $200 below the nearest competitor. Would recommend!
Our old 80 gal gravity feed Joseph Autohot water heater in the roof sprung a major leak flowing through the ceiling into the house. I contacted Australian Hot Water who were excellent in quickly responding and discussing options, we deciding on Rheem Model 4A1315. This involved isolating the old roof heater, planning and installing new pipework etc coupling the new outside water heater to existing pipework. I could not have been happier with the speed, expertise and professionalism in organising and completing the installation now working perfectly. They were very easy to deal with and the pricing for our complex installation was very reasonable, I would certainly recommend them to others requiring similar services.
Highly recommend these guys to solve all your hot water needs. I called them to come out for a same day free quote for a new hot water system. I had to wait 2days for the model I wanted so they offered to provide a free temporary one to me to use in the meantime. Very efficient, honest, knowledgeable and well priced. Can’t be more happy. Thank you so much!
I'm a plumber. My elderly neighbours had hot water issues but I just didn't have time. I told them to call Aus Hot Water. Unfortunately they rang a different plumber who quoted them 6 grand. Poor old lady nearly had a heart attack so I got onto Aus Hot Water in Caringbah. Spoke with Adam and within 2hrs they were there and replaced the thermostat. Couple of hundred dollars. Awesome service. Good job Adam and team
Fantastic service! Thank you Wayne for organising the new Dux system. Thank you Daniel and Luke for the installation work and advise. Everyone at Moorebank AHW are professional and friendly. Also cares about their customers, that’s a bonus!
Extremely Fast Response @ Hurstville, Efficient Installation and Great Customer Service! Also removed faulty water heater system. Highly recommended and Good Professional Work-craft!
100% recommend!!Honest , reliable & punctual !This team goes above and beyond to deliver a surprisingly, very satisfied customer service experience .As we Irish say ,, "Go raibh mile maith agat" Billy & team ,i.e " a hundred thousand thank you's.
We loaned a hot water system because ours wasn't in stock and when it arrived it was delivered by Brent. The service / delivery and product was first class. Thanks!
Great experience, we are converting from gas to electricity. They installed a heat pump hot water system which needed new wiring, they also ran a new circuit to the kitchen for an electric cooktop. All the work was done quickly but carefully, pipework and wiring was neat and tidy, as was the site when they left. Minimum disruption. The office staff communicated regularly throughout the lead up all thorough professionals, thanks everyone.
Adam was quick to arrange an inspection, Matt and Brent were out here to replace the hot water system same afternoon. Very fast and professional service for our rental property. Great job.
Fantastic service!!! Hot water tank died yesterday at worst possible time- our place has difficult access but the guys at Australian Hot Water were fantastic, really fast service, tank replaced on the day, great workers thanks so much to Matthew, Adam and the team!
Had a great experience with Australian Hot Water! The team are honest, efficient, experienced and exceptionally easy to deal with.They won't talk you into something that you don't need. Last year Billy helped us fix our old tank's ignition over the phone (with no charges), which then lasted us for another year. Whilst all the other suppliers that I reached out to at the time were trying to get us buy new tanks right away.Highly recommend!
Excellent workmanship and punctual service for installation of our new Hot Water system and removal of the old Solar Loline Electric Boosted Water Heater. Australian Hot Water- Norther Beaches & North Shore installed our previous Hot Water Service 18 years ago and have maintained their high standards.
Excellent group specific Matt and his team. Doing very nice and clean job for us and I am so happy to their job. great price and so responsive to any calls after doing job. Good luck.
Extremely happy with Australian Hot Water. They showed up on time, explained what new equipment was required to install my new water tank and pricing. Installer - Matt - was efficient in his work, took the old tank away and cleaned up after himself. I highly recommend this company, and will use them again should I need a new tank in the future.
A new hot water system was installed by Daniel in our home. He was very efficient; courteous and providing useful information to us as customers. Very happy to have Daniel helping us with the installation.
Very satified with the service provided. Called to have leaking shower taps repaired. Mitchel arrived the next day, replaced and repaired the damaged taps. Did a great job. Very impressed with his knowledge and care taken. Highly recommend Chris and his staff. Had new hot water service installed 12 months ago and was very happy with their work then, and was the reason we were happy to have them back.
Fantastic service from Michael. Phoned ahead, arrived on time, troubleshooted the issue with heat pump fan, did a general service while there (cleaned strainer, air grill, prv), fair pricing, couldn't be happier. will use again.
Hi Billy,Thank you for your service today, greatly appreciate your time for swapping thing around to help us out at the last minute, the boys where professional and very helpful we highly recommended this company Great service and price
An absolute pleasure to deal with. Excellent all round experience from start to finish. Arrived as promised and completed the task at hand competently and professionally. I highly recommend these guys. Thank you.
Outstanding service of Wayne and Daniel in supplying and installing my new hot water tank. My old hot water suddenly gave up after 14 years in the eve of the State of Origin. Hoping against hope that I maybe able to get in touch with hot water specialist in this evening, when almost all are watching the State of Origin and can not be bothered, I contacted Australian Hot Water who answered my call right away and provided me a number who would assist me on my problem. I contacted the number and was able to right away talk to Wayne. He sorted my problem and arranged the delivery and installation of a new hot water tank the next day. The next day, the new hot water is installed as per schedule. Wayne and Daniel you both are a legend.
Great Job, Australian Hot Water. I used the Caringbah store. I called Mat in the office with issue on Electric Storage system. He sent Brent out same day. Brent showed up spot on time and diagnosed my system. This is where these guys are great. Not only plumbing experience but also electrical. Brent found that the Hot Water system itself was fine and diagnosed it back to my Off Peak meter which had not triggered as usual. Brent got it working and informed if happens again contact electrical supply company. So in the end a relatively cheap outcome. I must congratulate Brent- very professional and helpful.. You must use the Caringbah guys at Australian Hot Water. You wont be disappointed. Cheers Danny
Just had Luke come round to install a new gas hot water unit. He arrived earlier than expected and finished the job in next to no time and was extremely polite and even helped do something with our tap in the kitchen to improve the flow rate. very professional service and I'll be sure to use and recommend AHW in the future
Matt from Aust Hot Water(west) did a great job replacing our HWS, prompt service and professional install. I am a retired tradie and I must say it"s rare these days to find people like Matt who take the time to do a proper job, lagged pipework and neat tidy job. Thx again will definitely recommend to family & friends
John came out on a Saturday afternoon, on a last minute call out. He was professional, efficient and spoke in language I understood. He fixed my hot water system and even showed me how to fix the problem myself if the same thing were to happen again.5 star service with a smile! Would absolutely recommend Australian Hot Water over other services in the area.
These guys are super professional with reasonable prices and fast service! Turned up at the agreed time and installed our new system even in the pouring rain. This is our second time using this company and I would recommend them to anyone.
Luke was super kind and friendly. Services were approx $100 cheaper than going to the electric water heating company, and they got the job done just as well and efficiently. Definitely recommend these people
We had a very positive interaction with Luke from Australian Hot Water. He arrived within the time window that was given to us and was considerate to wear a mask.While our issue was resolved fairly quickly (pilot light relight), Luke was very professional and explained to us how to resolve the issue ourselves next time. We also inquired about options for replacements (should the worst happen) and sought his opinion on gas/electric tanks which he was happy to share.I can see why Australian Hot Water is so highly rated on the reviews here as Luke was an absolute professional. I'm not even mad about the modest service charge as I've definitely learnt a lot! :)
Our large hot water system leaked late on a Friday afternoon. While it was clear the system needs to be replaced, no plumber would offer to do the work, let alone on the weekend. I found these guys through a google search on our current model. They immediately quoted, which was better than what others were quoting. We booked them in and they turned up as promised. It was a very hot and himid day, but no complaints and just got the job done showing me how to use the new system, leaving no mess and putting fencing back in place as well. They also took care of the 22 year old system as well. So glad we found them. I'm recommending them to you without hesitation.
Woke up this morning went to have a shower and no hot water. Rang a few places and due to it being christmas / new year time no answer. Rang Australian Hot Water South problem fixed on the day. Was expecting to pay a holiday premium on the price nope got a very fair price. Very happy with the service if your going to use them hope you get John
Absolute pleasure to deal with !Billy and the boys were awesomeWill definitely use again and won’t have any hesitation recommending to family and friends.
Premium products and premium service experience received. Australian Hot Water Team have supplied and installed Sanden Eco Plus 315 ltre unit for my growing family. And it's so good that brought us smile from day one. Everyone involved were helpful and very professional.Thank you for your earnest advice Graham, admin support Kylie and such a neat installation by Matthew, Tom and Tim.
Couldn’t be happier with the guys from Australian Hot Water. They installed our gas log fireplace and throughout all of the complications we experienced, they couldn’t be more accommodating. They know exactly what they’re doing. They are professional, reliable and friendly. Very happy!! Thanks team. Highly recommend!
Very efficient. I asked for quotation on-line and AHW rep arrived within 2 hours to inspect and provide quote and answer all queries. When I accepted quote, Matt in the Office ensured installation co-ordinated with roof replacement which I wanted done at same time. Highly recommend.
2:24pm - I called to get a broken hot water tank fixed. Repairman in area. Sweet.2:46pm - called to say that he'll arrive soon2:55pm - repairman arrived.3:03pm - problem identified - broken thermostat.3:15pm - problem fixed and sorted.4:07pm - hot water is back to normal, paid via bank transfer. And I'm writing this review.Thanks guys - really easy and simple, job done, and we have hot showers again.
From the office to the installation team, I was provided with professional and friendly service. Cameron and John worked tirelessly for two hours and left the site clean and tidy. Many thanks to the whole team. Highly recommended by others and they were right!
Wow what a brilliant company to deal with.Within 45 minutes of my call...Matt came to my rescue. He was so polite , knowledgable and my hot water was fixed! Would highly recommend Australian Hot Water Caringbah and Matt ....Thank you...you are a legend!
I stopped into the shop today to discuss solar and heat pump hot water systems for a new build house. Graham was professional and informative giving me everything I need to make an informed decision.I highly recommend anyone with any hot water needs to consider Australian Hot Water
Showed up on time, finished the job when they said they would, cleaned the site and also advised about a gas promotion where I could get $800 back - no other company who came out to quote let me know about this offer. Best price and best service - would recommend highly.
Australian hot water installed a new water heater for us three months ago, the quote they offered was the best among three companies.Yesterday I found the outlet pipe was a little bit leaking (not emergency) and contacted them, they responded very fast and came to fix within 24 hours.I met three team members of the company since I contacted them for a quote, they are all professional, nice and helpful people.A reliable Australian company, highly recommended.
Customer service staff (Georgina and Theo) were very friendly and helpful over the phone. After providing some basic information and photos, I received a very competitive quote for my next-day hot water system replacement. Thank you so much!
Wow, these guys were just simply amazing, I've had few plumbers come out and ended up picking figures out of the blue. And then came these guys, they spent a fair bit of time/days and informed in detail various options and best lowest prices to start. It was great to have a feeling like your not getting ripped off and they genuinely price the job. Nothing was too difficult, although it was a fair bit of work. The guys who installed the gas hot water system did a great job. Nice, clean system. Would totally recommend Billy and the crew at Australian Hot Water
Yesterday found our gas HWS tank was leaking after 24 years use.Last night wrote a message to Australian Hot Water for a quote and this morning 7:30am Cameron had a look and it was replaced before lunch.Decided on the gas instantaneous which required a bit of copper to connect to our larger diameter pipes but the job is super tidy.Friendly guys and neat work. Thanks.
Excellent work from the team over at Australian Hot Water Caringbah!A massive shout out to Cameron the technician that came out to install my brand new Rinnai B26, I'm telling you what cool guy. It was put together very quickly, he explain everything clearly and even checked out my taps inside the house to see if everything was all good! Well done brother, somebody get that man a beer!
Definitely recommend! I called Australian Hot Water at 9.30am after waking to no hot water and by 1pm the same day we had a new hot water system installed. This included a free assessment and quote with 3 different options. All points of contact were professional, courteous and were nice guys to chat to. Shout out to Josh, Cam and Matt and thanks for turning what was looking to be a bad day into a mildly inconvenient morning. See you guys in 15 years or so.
An amazing crew of plumbers. I am exceptionally happy with the service that they provided. We love our new bathroom and the new layout. Good, honest, hard working and very professional tradies. We will be using these guys when we do our kitchen soon.
I had a really good experience with these guys. I would specifically like to thank John and Josh for providing an honest and affordable service in a challenging older strata building that a lot of people would have walked away from.I was so happy with the service first time around that I contacted AHW a second time to ask if they could refer me to a plumber to do some other invasive cold water work. It turns out that they were able to do it themselves for around 1/6 of what a few other plumbers told me it would cost.It’s nice to know there are some honest tradies left. Thanks again!
Had a miscommunication with the business, very happy with James' response, they did additional work without asking. I would recommend the business to my friends
These guys got me out of trouble fast. They were on time, and installation was prompt. Great job and fantastic service.Will definitely recommend and be a loyal customer. Thanks all at AHW Caringbah. 👍
Our electrical hot water system stopped working and Billy was fantastic in organising a quote on the same day and a new Rinnai continuous gas hot water system the following day. Boys did a great job on the install too. Very easy to deal with and highly recommended.
Absolute pleasure to do business with Australian Hot Water - Seven Hills. Great service and advice over the phone! Plumber Billy; very professional, humble, genuine, reliable and helpful. Quick and cheap professional job done!Same day service! I already recommended to my family and friends! They were less than half price for same job other plumbers quoted.Many thanks, Billy!
Woke up to no hot water the other day at my rental property and a loud noise coming from the hot water unit. I called my real estate and within a very short period of time had a call from a gentleman from Australian Hot Water. He was very polite and after explaining my situation he told me that someone would be out to see me in 30mins. A very ploite and professional young man was then at my house in no time - he quickly diagnosed the problem and that very same same day i had a new hot water unit installed. The next morning I had hot water again. The whole process was seamless. I will definitely recommend this company in the future.
I’ve heard a few good things so when our hot water went I called Australian Hot Water first. Josh was early, super helpful and had our hot water fixed in time for afternoon tea. I would highly recommend them to anyone!
Our 10 +year old Electric hot water heater stopped working Yesterday. I rang Australian Hot Water and they arrived same day, and got the heater going again. My wife loves these guys. Thanks John for your friendly manner and great advice on the best options for us on a new heater. I will be recommending Australian Hot Water to my Friends and Family.
We have used them several times and every time they are prompt, efficient and friendly. Their prices are always good. It's a great team. They have everything and do all plumbing types. Would recommend to anyone.
Thanks very much AHW! Very happy with John and his team of 4 guys working to remove our old solar hot water and installing new system. Everything done well, site left clean. Couldn't be happier! Give these guys a call for your hot water needs. Highly recommended !!! Jason @ Oatley
The service provided was really good. Inspection of site and discussion of transfering from a very old system to a modern system. Everything that would be entailed, to allow for appropriate decisions to be made.The additional suggestions that were provided have also been extremely helpful, with the candid discussions.Installation was outsourced, the people they had used were very professional, helpful and knowledgable as well.
From the minute I rang to get a new Hot Water Service to the minute the young man left my house after installation,The customer service was prompt,friendly, and the office was always letting you know what was happening and when.I found the staff very knowledgeable and keen to explain anything I asked.I would recommend Australian Hot Water , their Staff and service to anyone
Chris and his team were great. Came the same day and hooked up replacement tank to get me through until gas connected. Once gas hooked up, they promptly returned to install a new gas hot water system, plus plumbing for heating and gas cook top. Couldn't be happier. Great service and advice, fast, good price, highly recommend.
We were without hot water for 2 days due to our gas hot water system failing. Due to the urgency we got another company out and were quoted $1,450+ from them to repair the system. The other company was pressuring us to replace various parts on the hot water system at grossly inflated cost. Called and spoke with Billy from Australian hot water who qouted over the phone. The technician Dean was at my house within 2 hours and fixed up our system with just a basic common part, saving us over $1,100 in the process. Will definitely call Australian hot water first for any service or repair in the future!
My solar hot water tank leaked but the new tank was not available. I was offered to replace it with a temporary tank free of charge. The new tank was finally replaced without any problem. Good service and price.
had Kris around to quote on replacing my hot water system to gas, as he was doing this he asked what was wrong with my hot water, told him, he then found the problem. i have now got hot water, I had been told by another plumber that my system was gone, When my system goes I will be using Australian hot water to replace it,
I was very suprised with this company, ive found it is usually an ordeal dealing with most building related trades, terrible service & poor workmanship etc. Dealing with Australian Hot water was anything but painful! they showed up when they said, were quick to quote and get a quality job done.
Very impressed with the professionalism and assistance. The quoting process was quick and reasonable for a new boiling hot water unit and installation was carried out within a few days. Highly recommended!
Excellent work and customer service after a recent hot water tank replacement. Mick and Angus were very professional and took care to clean-up and protect fittings. Reasonable prices too, highly recommended.
Awesome! Free quotes, competitive prices, promptly reply to all emails / calls and provide solutions to help me install a 3 month temporary hot water system when I am waiting for my gas meter to be installed. Valuable comments, friendly staff and professional work.Would recommend to everyone!
Service was beyond amazing!! I had an issue with my hot water system, contacted a few places and they said they can't fix the issue. Then I stumbled on these guys by accident and they came over and fixed the problem same day in a matter of 20 minutes or so. Im a very happy customer, their service is great.
These guys are the bomb, called in morning and had me back in hot water with a new system that afternoon. Polite, courteous and on time, cleaned up when they left. All at a good price. You guys have my vote.
